Will I get my deposited money back if I activate self-exclusion?

Yes, any balance remaining in your account after self-exclusion is activated can still be withdrawn. Contact our support team at support@apk56.mom, verify your identity, and you can receive your remaining balance via bKash, Nagad, Rocket, Upay, or bank transfer.

How can I help a family member who is in trouble?

Start by having an open conversation and listening without judgment. Then let our support team know at support@apk56.mom — we can assist with an account review based on a third-party request. For professional advice, contact a government mental health service or a local counselling centre.

🛡️ Safe Gaming

Ensure responsible gaming at apk56

A gaming experience is only worthwhile when it stays healthy and controlled. apk56 gives you full access to set limits, take breaks, and get support whenever you need it.

What is responsible gaming?

Online gaming is a form of entertainment — but like any entertainment, maintaining balance is important. Responsible gaming means staying consciously in control of your time and money, and keeping gaming a source of enjoyment rather than a source of problems.

apk56 operates a safe and transparent platform for players in Bangladesh. We want you to play each session with a clear head, a plan, and within a set ৳ budget — because the real purpose of gaming is to enjoy yourself, not to feel overwhelmed.

Important: apk56 is for people aged 21 and above only. Minors are strictly prohibited from opening an account or playing any game. If you suspect a minor is using your account, contact the support team immediately.

Our protection tools

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. A waiting period applies to increase a limit.

Time-Out

If you want to take a short break, temporarily close your account for a set period. Choose the length of the break yourself — from one day up to several weeks.

Self-Exclusion

If you choose long-term self-exclusion, access to your apk56 account will be completely blocked. This is a strong decision — for your own wellbeing and that of your family.

Loss Limit

Decide in advance the maximum loss you are comfortable with within a given period. When the limit is reached, your session will stop automatically.

24/7 Support

If you have any concerns about your gaming, our support team is always ready. Contact us via live chat in Bengali or by email — any time of day or night.

Reality Check

Pop-up messages are sent at regular intervals to remind you how long you have been playing. It is the simplest way to stay aware.

Signs of problem gambling

If any of the signs below appear in yourself or someone close to you, it is important to seek help in time.

Warning signs

An increasing urge to keep playing in order to recover lost money.
Spending money beyond the limit set aside for gaming.
Hiding the amount you play from family or friends.
Feeling restless or irritable when not playing.
Neglecting work, studies, or daily responsibilities to play.
Borrowing money or selling assets to fund gaming.
Turning to gaming to relieve stress or sadness.

If any of the above signs are identified, please stop playing and contact our support team. Reach us via apk56 live chat or email at [email protected] and we will give you the right guidance.

How to use the protection tools

After logging in to apk56, go to the "Responsible Gaming" section in Account Settings to find all tools. Simple steps to activate each tool are listed below.

Deposit Limit: Account → Responsible Gaming → enter the period and amount under the "Deposit Limit" tab, then press "Save". Lowering a limit takes effect immediately.
Time-Out: In the same section, select the "Time-Out" option and choose your preferred duration. You will not be able to access your account until the break is over.
Self-Exclusion: Click the "Self-Exclusion" option and select a duration, or contact the support team directly — we will complete the process quickly.
Loss Limit: Set your own daily or weekly maximum loss amount under the "Loss Limit" tab. When this limit is reached during a session, gaming will stop.
Reality Check: Set your preferred time interval (for example, 30 minutes or 1 hour) in the "Reality Check" section, and you will receive an alert at each interval.
Contact Support: For any question or issue, send a message via live chat or email [email protected] — responses are provided in Bengali 24 hours a day.

Top tips for healthy gaming

Following the habits below will keep gaming enjoyable and controlled at all times. apk56 always supports healthy, mindful play.

Set a budget in advance

Decide how much you will spend on gaming each week and set that limit in your apk56 account.

Set a time limit

Decide the maximum time for each session in advance. Watch the clock and stop when the time is up.

Treat it as entertainment

Play for entertainment, not as a way to earn money. Avoid excessive betting to try to recover losses.

Take regular breaks

During long sessions, get up, walk around, and drink some water. A mental break from gaming is good for both body and mind.

Do not play under stress

Avoid gaming when you are angry, sad, or under mental pressure. Decisions made under emotion are often harmful.

Let your family know

Tell someone you trust that you play online games. Keeping things transparent is the best way to avoid problems.

Minor protection — 21+ rule

apk56 strictly limits its service to people aged 21 and above. Age is verified at account registration, and additional proof is requested in cases of doubt.

Advice for parents

If children or teenagers use your computer or mobile device, use parental control software in the browser. Always keep your apk56 password private and never leave your device logged in unattended. If you have any suspicion, notify [email protected] immediately — we will act quickly.

Responsible gaming Q&A

Log in to your apk56 account and go to the "Responsible Gaming" section in Account Settings. There, enter a daily, weekly, or monthly amount under the "Deposit Limit" tab and save. Lowering a limit takes effect immediately; increasing it is subject to a waiting period.

Yes, any balance remaining in your account after self-exclusion is activated can still be withdrawn. Contact our support team at [email protected], verify your identity, and you can receive your remaining balance via bKash, Nagad, Rocket, Upay, or bank transfer.

Time-Out is a short-term break — from a few days up to a few weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is long-term — it can last from a minimum of six months to permanently, and cannot be lifted before the period ends.

Start by having an open conversation and listening without judgment. Then let our support team know at [email protected] — we can assist with an account review based on a third-party request. For professional advice, contact a government mental health service or a local counselling centre.

Yes. Date of birth is collected at account registration, and in cases of doubt a national ID card or other government-issued document is requested. Any account belonging to a person under 21 is closed immediately.

apk56 live chat support is active 24 hours a day, 7 days a week in both Bengali and English. We respond to urgent responsible gaming requests on a priority basis. You can also reach us by email at [email protected].

Play mindfully and enjoy yourself

Enjoy a safe gaming environment at apk56. We are always here for any support you need.